Product selection support
Help comparing available options against your test menu, sample volume and bench space before you commit.
Services
Support that continues after the equipment is installed.
Buying the instrument is one step. Keeping it running and supplied is what keeps your laboratory reporting.
Installation coordination
Coordination of site readiness, delivery and installation with the manufacturer or authorised engineer.
User training
Operator training arranged at handover so your team can run the platform confidently from day one.
Preventive maintenance
Scheduled maintenance visits arranged as per the applicable service terms for your installation.
Service & breakdown support
A single point of contact to log issues and follow them through to resolution.
Reagents & consumables supply
Ongoing supply of matched reagents, controls and consumables against your consumption pattern.
Need service support?
Reach our team directly and describe the instrument and the issue.